Who We Are

In 1999 we signed up our first customer. Today over 40 000 customers trust us as their hosting partner. We spend each day working hard to keep their trust. At Hetzner South Africa we’re passionate about web hosting – it’s our core business and it’s what we do best. Inspired by our brand promise ‘Trusted in Hosting’, we focus on delivering a hosting service that is reliable and consistent, offering good value without compromising on service quality.

Vision & Values

Delivering a great web hosting experience is born out of teamwork - creative and committed individuals coming together to delight our customers. As a team, we understand that trust is the reward of care and our vision, to be trusted in hosting, influences all we do at Hetzner.

  • We are driven by our customers

    Our reputation is built one customer at a time. We make every effort to earn our customer's trust. In all we do, we strive to meet expectations.

  • We operate with integrity

    We strive to do what’s right and never compromise on our values. We honour our agreements and are honest in our communications.

  • We deliver on our promises

    Our continued success depends on keeping our promises, to our customers and to our colleagues. We see ourselves as custodians of the resources entrusted to us.

Awards

Hetzner SA strives to push forward the standard of excellence in web hosting. Recognised as an industry leader, we have been accredited with a number of awards.

  • 2015

    National Business Awards Finalist

    Hetzner has been selected as a finalist in the Customer Focus Award category for the 2015 National Business Awards.

    The Customer Focus award acknowledges the company that demonstrates the highest level of service and loyalty to its customers. The company must demonstrate that comprehensive customer service procedures and policies have been put in place and show how this has resulted in increased loyalty and a larger customer base.

  • 2015/2014

    Market Leadership Award

    Hetzner has been awarded the 2015 / 2014 South African Web Hosting Market Leadership Award by the international analyst firm Frost & Sullivan.

    The Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

  • 2014

    National Business Awards Finalist

    Hetzner has been selected as a finalist in the Customer Focus Award category for the 2014 National Business Awards.

    The Customer Focus award acknowledges the company that demonstrates the highest level of service and loyalty to its customers. The company must demonstrate that comprehensive customer service procedures and policies have been put in place and show how this has resulted in increased loyalty and a larger customer base.

  • 2014

    Western Cape Top 300 Companies

    Hetzner has been recognised as a leading company for its contribution to the Western Cape economy by Topco Media, in association with the Cape Regional Chamber of Commerce, WCG Department of Economic Development & Wesgro.The company measured favourably against the following criteria:

    • National turnover
    • Number of employees
    • Peer consensus through feedback on top five competitors
  • 2013

    National Business Awards Finalist

    Hetzner has been selected as a finalist in the Customer Focus Award category for the 2013 National Business Awards.

    The Customer Focus award acknowledges the company that demonstrates the highest level of service and loyalty to its customers. The company must demonstrate that comprehensive customer service procedures and policies have been put in place and show how this has resulted in increased loyalty and a larger customer base.

  • 2012

    Top Performing Companies

    Hetzner has been acknowledged as a Top Performing Company by Topco Media, in association with the Department of Trade & Industry. The company measured favourably against the following criteria:

    • Year-on-year turnover growth
    • Market leader in our industry sector
    • The quality of our operation

    Hetzner has been identified as a leading performer as a result of the company’s sustained excellence and financial performance.

  • 2010

    Best Employers South Africa

    Hetzner has been recognised as a Best Employer for two consecutive years (2009 & 2010) by the Corporate Research Foundation (CRF), an independent international organization that initiates, co-ordinates and delivers international business research projects worldwide, with offices in seven countries.

    The Award is presented to companies who have been successful in linking HR’s strategic priorities with the priorities and goals of the business as a whole. The accreditation is based on the HR Benchmark™ research process, a scientific and objective approach to assessing employer performance.

  • 2009

    Top Performing Companies incorporating the Top 300

    Hetzner has been acknowledged as a Top Performing Company for three consecutive years (2009, 2007 & 2005) by Top Companies Publishing (PTY) Ltd in association with the Department of Trade and Industry. Hetzner is one of 300 companies that were nominated for sustained excellence in corporate performance.

    The companies selected for this award were measured against strict entry criteria, formulated in consultation with respected and credible business organisations and academic institutions.

  • 2006

    Top ICTe Companies Award

    Hetzner has been named a Top 50 ICTe (Information, Communication, Technologies and Electronic sectors) company for two consecutive years (2006 & 2004) by the Corporate Research Foundation (CRF), an independent international organization that initiates, co-ordinates and delivers international business research projects worldwide, with offices in seven countries. This prestigious award is offered to companies who have demonstrated success in their respective markets in South Africa.

    Hetzner was informed that the Top ICTe Companies Award was discontinued in 2007.

  • 2005

    Technology Top 100 Minister’s Award Finalist

    Hetzner was singled out as one of six finalists to receive the Minister’s Award for Overall Technology Excellence (small enterprise), at the National Technology Top 100 Awards Banquet on 23 November 2005.

    Up against fierce competition, Hetzner was acknowledged for its innovative use of technology to develop and enhance existing business practices through its proprietary control panel, konsoleH™.

Membership

  • Internet Service Provider’s Association of South Africa (ISPA)

    Since October 2003 Hetzner South Africa has been a member of ISPA, which is widely considered to be a credible, representative industry association. As members of ISPA, we subscribe to their code of conduct and support the initiatives they undertake in the service providers industry.

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  • German Chamber of Commerce

    Hetzner South Africa has been a member of the Southern African-German Chamber of Commerce and Industry since October 2002. As a member we are kept informed of current economic affairs between the two trading countries and receive access to information sources and facilities that allows us to leverage the representation and development of our services in Southern Africa and beyond.

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