Customers may be entitled to a refund under the following circumstances:

  • Termination of service
  • Service credits issued
  • Goodwill gestures
  • Adjustments to invoices

In the instance where a customer has paid in advance for their hosting service for more than one month:

  • Should the customer terminate the service before the full invoice period is complete, we will refund the customer for the unused period, less the 30-day termination notice period.

Refunds are issued in one of three ways and subject to the customer’s payment method and payment interval:

  • the hosting period (date of next invoice) will be extended, or
  • a credit note is issued on the next invoice generated, or
  • the customer account is credited via EFT (only applies to terminations)

The refund method applied remains at Hetzner’s sole discretion.

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