Getting Started with Accounts and payments

What will happen if I do not use the payment made tool?

It depends on when payment was made: If you have settled your account before day 7, your services will not be suspended. If you have settled your account after day 7, you will continue to receive our payment reminders. If your account is suspended, it will remain suspended and may go on termination if your […]

How to confirm Overseas Payment Transfers

Proof of payment for all overseas transfers should be forwarded to billing@hetzner.co.za as these payments take longer to reflect on our bank statement and the reference on the bank statement is not always clear. Additionally, tick Payment Made within konsoleH. We recommend that you make use of the VCS payment option via the Pay Now […]

How many times can I use the Payment Made Tool?

You can use the Payment Made Tool only once per invoice. If you have incorrectly used it, you will not receive another opportunity to use it for that specific invoice.

How do I obtain a copy of my signed contract with Hetzner?

Generally, it is not a legal requirement in our law that contracts have to be signed in order for them to be valid. In most instances, the act of signing merely serves as evidence of a person’s intention to understand, agree to and be bound by the contents of the agreement. When you place an […]

What is a hosting account?

Each Hetzner customer has their own hosting account on which they may have a number of domains or hosting packages. The account is accessible via the konsoleH control panel. The Hetzner account includes all of your contact information. The Account Owner is the individual or entity who has contracted Hetzner’s services and has ultimate authority over the administration […]

What payment methods are accepted by Hetzner?

Customers can choose one payment method for their Hetzner account. There are 2 payment options to choose from, cash annually in advance, or debit order.