An IPS tag is the label that applies to each ISP or hosting provider, and needs to be updated when a domain name is transferred from one ISP to another.

Transfer your domain to Hetzner:

  1. Contact the domain’s current registration provider and ask them to change the IPS tag for your domain to TUCOWS-CA (all in capital letters).
  2. Once your domain registration provider has confirmed that they have changed the domain’s IPS tag, contact for our Help Desk consultants to transfer your domain to our account with Tucows (registrar) and update your domain’s nameservers to Hetzner’s.

Alternatively your current ISP can update the domain with their registrar to reflect the Hetzner nameservers. Please email your current ISP your new Primary and Secondary name servers, together with their associated IP Addresses. Should you follow this procedure, Hetzner will not be the billing contact for domain renewal.

It may take up to 72 hours before all ISPs are aware that your domain is now hosted on Hetzner’s servers due to propagation.

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