Blackberry email troubleshooting

User Name : name@example.com
Your user name is your full email address
Incoming Server : mail.example.com
Ports : IMAP 143 / POP 110
Outgoing Server : smtp.example.com
Port : SMTP 587

Please Note

Blackberry phones vary in the way that email is setup. This article will cover the basics of email setup on Blackberry phones using the Blackberry Curve 8520 as an example. Even though your phone might be slightly different, the same basic principles should apply.

Enter your Email address in the field above for your personalised email settings.

Blackberry 10

Access the required settings within the mail app by selecting:

  • Settings > Accounts > Advanced
  • skip to point 7 below

Blackberry 8

Select Blackberry Button

1. Press the Blackberry button on your phone.

Select Setup

2. Find and select the Setup icon.

Select Email Settings

3. Select Email Settings or Email Accounts

Select Internet Mail Account (If Applicable)

4. Some models have an additional step asking you which type of account to setup. Select Internet Mail Account if your phone displays this screen.

Edit Account

5. Click on the account you want to check and select Edit

Confirm Email Address

6. Expand General Options and make sure the Email address is correct.

Confirm Login Details

7. Expand Login Information and check that the User name (your full email address) and password is correct. (forgotten passwords can be reset in konsoleH)

Confirm Email Settings

8. Finally expand Advanced Options and make sure the following matches:

Incoming Email Server: mail.your-domain name
Email server type: IMAP
Port: 143
Use SSL: Not selected

Outgoing Email Server: smtp.your-domain name
Email server type: SMTP
Port: 587
Use SSL: Not selected

Complete Setup

9. Click Save to apply changes.

Still struggling? Refer to our guide of common email problems or contact support@hetzner.co.za.