Mail OS X El Capitan troubleshooting

User Name : name@example.com
Your user name is your full email address
Incoming Server : mail.example.com
Ports : IMAP 143 / POP 110
Outgoing Server : smtp.example.com
Port : SMTP 587

Yosemite-Mail-logo

This guide will help you fix errors in the setup of an email account in OS X El Capitan.

Is this the first time you’re setting up this email account? Then use our new email setup guide, rather than this troubleshooting guide.

Change example.com to your domain name

 Check account settings

  1. Launch Mail
  2. Choose Mail > Preferences

 preferences

Account Information

3. Choose the relevant account from the list on the left, and ensure that the Account Information is correct, specifically:

account info

SMTP Server settings

4. At Outgoing Mail Server (SMTP) click on the dropdown arrow and choose Edit SMTP Server list

On the Account Information tab ensure that:

smtp-account-information

5. Click on the Advanced tab, choose the relevant account and ensure that:

  • Automatically detect and maintain account settings is not ticked
  • Port is 587
  • Use SSL is not ticked
  • Allow insecure authentication is ticked
  • User Name is the full email address
  • > OK

smtp-advanced

Incoming Mail server settings

6. Back on the Accounts screen, click on the Advanced tab and ensure that the Incoming Server settings are correct, specifically:

  • Automatically detect and maintain account settings is not ticked
  • Port is 143 for IMAP (or 110 for POP)
  • Use SSL is not ticked
  • Authentication is set to Password
  • Allow insecure authentication is ticked

mac-accounts advanced

Finish

7. Close and Save settings when prompted.

Your El Capitan mail is now setup correctly.

 

Still struggling? Refer to our guide of common email problems or contact support@hetzner.co.za.