User Name :
Your user name is your full email address
Incoming Server : mail.
Ports : IMAP 143 / POP 110
Outgoing Server : smtp.
Port : SMTP 587

Yosemite-Mail-logo
NEW: Try our Auto Configuration app to set up your new Apple or Mac Mail account ⇒ here

Alternatively follow this tutorial to manually set up your mail account:

This guide takes you step-by-step through the process of setting up a new email account in OS X El Capitan or Mojave Mail.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide.

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

Check your password

  • First check  your password by browsing to Webmail and trying to log in. If you aren’t able to log in, then you have the incorrect password. Forgotten passwords can be reset in konsoleH – you will need to get your domain or web administrator to update it for you if you don’t have konsoleH access.

Add a new email account

  1. Launch Mac Mail.
  2. From the toolbar at the top, select Mail and then Add Account…
    mac-add-acount

    Other Mail Account

  3. Select Other Mail Account…
    mac-othe-mail

    Account Information

  4. Enter your details
    • Name (which will appear in the ‘From’ field when you send emails)
    • Email Address
    • Password  (Forgotten passwords can be changed in konsoleH)
    • > Sign In

    mac-add-account

    Server Settings

  5. Complete the settings as follows:
    • User Name is the full email address
    • Account Type is IMAP or POP according to preference (IMAP is the default)
    • For domains still in transfer or propagation, temporarily use the IP Address in place of Incoming & Outgoing Mail Server
    • Ignore Unable to verify account name or password
    • > Sign In

    add-account-sign-in

    Server Identity

  6. Ignore the 2 server identity messages > Continue

    ♦ You can add the certificate to your trust settings to avoid seeing this message in the future.

    server-error

  7. Select any apps > Done
    select-apps
  8. Your Mail account is now set up. You will see your new account in the list with any other mail accounts.However, to avoid any future issues, continue with these few tweaks:

    Further settings:

  9. From the top menu choose Mail > Preferences…preferences

    Account Information

  10. Choose your new account from the list on the left.On the Account Information tab click the dropdown arrow on Outgoing Mail Server (SMTP), and choose Edit SMTP Server Listaccount info

    SMTP settings

  11. Choose the relevant account from the list, choose the Advanced tab, and ensure that:
    • Automatically detect and maintain account settings is not ticked
    • Port is 587
    • Use SSL is not ticked
    • Authentication is Password
    • Allow insecure authentication is ticked
    • User Name is the full email address
    • > OK

    smtp-advanced

    Incoming Server settings

  12. Back on the Accounts screen, choose the Advanced tab and ensure that the Incoming Server settings are correct, specifically:
    • Automatically detect and maintain account settings is not ticked
    • Port is 143 for IMAP (or 110 for POP)
    • Use SSL is not ticked
    • Authentication is Password
    • Allow insecure authentication is ticked

    mac-accounts advanced

    Finish

  13. Close and Save settings when prompted.

Your El Capitan Mail is now set up. If you experience problems, refer to our Troubleshooting guide.

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