Mail OS X Yosemite troubleshooting

User Name : name@example.com
Your user name is your full email address
Incoming Server : mail.example.com
Ports : IMAP 143 / POP 110
Outgoing Server : smtp.example.com
Port : SMTP 587

Yosemite-Mail-logoThis guide will help you fix errors in the setup of an email account in OS X Yosemite Mail

Is this the first time you’re setting up this email account? Then use our new email setup guide, rather than this troubleshooting guide.

Note: replace example.com with your domain name

Check account settings

  1. Launch Mail
  2. Choose Mail > Preferences

 preferences

Account settings

3. Choose the relevant account from the list on the left, and ensure that the Account Information is correct, specifically:

SMTP Server settings

4. At Outgoing Mail Server (SMTP) click on the dropdown arrow and choose Edit SMTP Server list

5. On the Account Information tab ensure that:

6. Click on the Advanced tab, choose the relevant account and ensure that:

  • Automatically detect and maintain account settings is not ticked
  • Port is 587
  • Use SSL is not ticked
  • Allow insecure authentication is ticked
  • User Name is the full email address
  • > OK

smtp-advanced

Incoming Mail Server settings

7. Back on the Accounts screen, click on the Advanced tab and ensure that the Incoming Server settings are correct, specifically:

  • Automatically detect and maintain account settings is not ticked
  • Port is 143 for IMAP (or 110 for POP)
  • Use SSL is not ticked
  • Authentication is set to Password
  • Allow insecure authentication is ticked

mac-accounts advanced

Finish

8. Click outside of that screen and Save settings when prompted on closing.

Your Yosemite Mail account is now setup correctly.

Still struggling? Refer to our guide of common email problems or contact support@hetzner.co.za.