Outlook 2002 / 2003 email troubleshooting

User Name : name@example.com
Your user name is your full email address
Incoming Server : mail.example.com
Ports : IMAP 143 / POP 110
Outgoing Server : smtp.example.com
Port : SMTP 587

outlook-2002 icon

♦ Is this the first time you’re setting up this email account? Then use our new email setup guide, rather than this Outlook 2002 / 2003 email troubleshooting guide.

Check existing account settings

1. Launch Outlook 2002/2003

2. Select Tools from the top menu bar and then E-mail Accounts

Outlook 2002 / 2003

View or change existing account settings

3. Select View or change existing e-mail accounts and then click Next

Outlook 2002 / 2003 wizzard

Select the relevant account

4. Select the relevant account and then click Change

Outlook 2002 / 2003

Check your settings

5. Check that:

  • E-mail Address is correct
  • Incoming mail server  starts with mail. followed by your domain name
  • Outgoing mail server (SMTP) starts with smtp. followed by your domain name
  • User Name displays your full email address
  • Password is correct (forgotten passwords can be reset in konsoleH)

6. Once your settings look like the settings shown in this screenshot, click More Settings

POP3 Outlook 2002 / 2003

Outgoing Server settings

7. Select the Outgoing Server tab

8. Ensure that the My outgoing server (SMTP) requires authentication checkbox is ticked

9. Ensure that you have selected Use same settings as my incoming mail server.

Advanced settings

10. Select the Advanced tab

11. Ensure that your settings look like the settings shown in this screenshot. In particular, check that

  • The Incoming server port is 110 for POP or 143 for IMAP
  • The outgoing server (SMTP) port is set to 587
  • Not ticked: This server requires an encrypted connection (SSL)

12. Click OK, then Next and Finish.

Your email account should now be set up correctly.

Still struggling? Refer to our guide of common email problems or contact support@hetzner.co.za.