This guide takes you step-by-step through the process of setting up a new email account in Outlook 2016 for Mac.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide.

Note: This guide defaults to IMAP and No SSL.

Replace example.co.za with your domain name

Check your password

  • First check  your password by browsing to Webmail and trying to log in. If you aren’t able to log in, then you have the incorrect password. Forgotten passwords can be reset in konsoleH – you will need to get your domain or web administrator to update it for you if you don’t have konsoleH access.

Add your mail account

    1. Launch Outlook for Mac
    2. Select the Tools tab and then Accounts
    3. A new window will open which will list any other accounts already set up
    4. At the bottom left, Click the ‘+‘ button and then New Account… 
    5. Add your email address and click Continue
    6. The programme will unsuccessfully search for the provider. Select IMAP/POP

      Enter your account information

      • Choose IMAP or POP according to your preference.
      • Ensure that the User Name is the full email address in lower case.
      • If you don’t know your password, reset it via konsoleH.
    7. Incoming server
      • add mail. before your domain name
      • Untick Use SSL to connect (If SSL is required, see Enable SSL for Email)
    8. Outgoing server
      • add smtp. before your domain name
      • Untick Use SSL to connect (If SSL is required, see Enable SSL for Email)
      • Change the port number from 25 to 587 
    9.  Click Add Account
    10. Click Done
    11. You’re not quite done yet:
      • All settings should be correct on this screen – now choose More Options


    Further Outgoing server settings 

    • Authentication: Use the dropdown arrow to select User Name and Password
    • Enter in your User name (full email address) and Password
    • Ignore Unqualified domain
    • Click OK

    You have completed your account setup.

    Email still not working? Read our Troubleshooting Guide.

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