Outlook 2011 for Mac troubleshooting

User Name : name@example.com
Your user name is your full email address
Incoming Server : mail.example.com
Ports : IMAP 143 / POP 110
Outgoing Server : smtp.example.com
Port : SMTP 587

Is this the first time you’re setting up this email account? Then use our new email setup guide, rather than this Outlook for Mac 2011 troubleshooting guide.

outlook mac logo 2011

Check existing account settings

1. Launch Outlook

2. Select Tools from the top menu bar and then Accounts…

Outlook Mac troubleshooting

Select the relevant account and check your account settings

3. Select the relevant account

4. The screen will reflect either IMAP or POP – Check the details:

  • Ensure that the User Name is the full email address.
  • If you don’t know your password, reset it via konsoleH.
  • Outgoing Server: Select Override default port.

IMAP port settings

  • Default setup: incoming 143, outgoing 587
  • If SSL is required: incoming 993, outgoing 465


IMAP settings: outlook mac setting imap


POP port settings

  • Default setup: incoming 110, outgoing 587
  • If SSL is required: incoming 995,  Outgoing 465

POP settings:  mac-outlook-pop

Settings for SMTP server

5. Under the “More Options…” button select User Name and Password for Authentication

6. Ensure that the User name is the full email address

outlook mac smtp

7. Click OK

Your account is now set up correctly.