Windows Live Mail troubleshooting

User Name : name@example.com
Your user name is your full email address
Incoming Server : mail.example.com
Ports : IMAP 143 / POP 110
Outgoing Server : smtp.example.com
Port : SMTP 587

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Is this the first time you’re setting up this email account? Then use our new email setup guide, rather than this Windows Live Mail troubleshooting guide.

♦ Replace example.com with your domain name

Check existing account settings

1. Launch Windows Live Mail
2. Select Accounts from the top menu bar and then Properties
Windows Live Mail troubleshooting

Check your settings

3. Select the Servers tab and check that:

  • Incoming mail server can be POP or IMAP
  • Incoming mail starts with mail. followed by your domain name
  • Outgoing mail starts with smtp. followed by your domain name
  • Email username displays your full email address
  • Password is correct (forgotten passwords an be reset in konsoleH)
  • Log on using clear text authentication is selected
  • My server requires authentication is ticked

3. Click Settings

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Outgoing Mail Server settings

4. Ensure that Use same settings as my incoming mail server is selected, then click OK
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Advanced Settings

5. Select the Advanced tab and check that:

  • The Outgoing mail (SMTP) port is set to 587
  • The Incoming mail POP port is 110 or IMAP is 143
  • This server requires a secure connection (SSL) is not ticked

7. Click Apply, then OK
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Your email should now be set up correctly.

Still struggling? Refer to our guide of common email problems or contact support@hetzner.co.za.