If you want to change your payment method or debit order date, then follow these instructions. Remember, only one payment method per account.
View your Invoice
The Statement Overview tool in konsoleH provides detailed billing information with access to current and past invoices.
How do I Change my Banking Details?
Update your bank account details used for debit order deductions via the Account Admin tab on your konsoleH control panel.
What payment methods are accepted by Hetzner?
Customers can choose one payment method for their Hetzner account. There are 2 payment options to choose from, cash annually in advance, or debit order.
How does Hetzner’s Billing Cycle work?
We offer a choice between Debit Order or Invoice (cash basis) payment. Find out more about these payment options and details about our billing cycle.
Can I pay the set-up fee by direct deposit and the monthly hosting fee by debit order?
Our billing administration system does not allow for a separation of payment methods. Customers can only have one payment method per Hetzner account.
How does Hetzner calculate the cost for disk space over-usage?
Hetzner will automatically calculate the most cost-effective rate possible for our customers. e.g. a Basic account includes a quota of 5GB but is currently using…
What is Hetzner’s refund policy?
Customers may be entitled to a refund under the following circumstances: Termination of service Service credits issued Goodwill gestures Adjustments to invoices In the instance…
Why does my debit order amount differ from month to month?
Reasons for your debit order amount to differ from month to month are outlined here.
Why have my services been suspended if I have paid?
It is possible that you have made the payment too late and it has not yet reflected on Hetzner’s bank statement. There are a number…
Why is my payment due date in the past?
Hetzner has a strict 7 day payment window for invoices (cash basis). Email payment reminders is a courtesy that we extend to our clients for…
Why have I not received payment reminders via SMS or email?
Keeping your contact details updated (email address and contact numbers) remains the responsibility of our customers. Please use konsoleH to update your email address or…
How to Confirm Payment
It is not necessary to send proof of payment to Hetzner. Confirm your payment via Account Admin in konsoleH.
Update my VAT number
The VAT registration number is part of the Account Owner information that should be kept up to date, and can easily be edited in konsoleH.