The LARA is a remote access unit allowing you to control, configure and manage your servers Self-Managed server from a remote location. Hetzner gives you…
What do you mean by IP allocation?
We allocate a range of IP addresses (known as a subnet) to customers from the range (known as a supernet) that we have. A subnet…
Can I order more IP’s for my Self-managed server or Colocation rack?
Additional IP ranges can be added to your Self-Managed server or colocation rack on request, please contact our Dedicated department.
How is my IP subnet allocated?
For any subnet, the breakdown is always as follows on the Hetzner network:
What is Hetzner’s ‘Remote Hands’ service?
As part of our ongoing Data Centre management, Hetzner offers a ‘Remote Hands’ service. This is in place to ensure optimal maintenance of our network…
Can I install wireless equipment on the roof of Hetzner’s Data Centre Park?
No. Our Data Centre Park does not currently provide the facility to install wireless networking equipment. Hetzner is investigating alternative options to offer this service….
How to request Hetzner to route your own IP range
Hetzner is able to route IPv4 networks on request. A formal request must be submitted to firstname.lastname@example.org. Read our Help Centre guide for more info.
Can Hetzner install my equipment?
As this is a Colocation service, Hetzner will not assist with equipment installation. Did you find this article helpful? YesNo
Can equipment be delivered to place in storage until I’m able to commission the equipment?
Equipment storage can be arranged. Equipment may be delivered to the data centre by a third party to be stored on site for a maximum duration of 7 days.
My rack is closed with 2U blanking plates. Can I remove them?
The 2U blanking plates are there to limit the escape of cold air outside the Colocation pod, in order to maintain the temperature and pressure inside.
Is it possible for me to obtain a traditional access key for my rack?
A traditional access key will not be handed out to customers. Hetzner will retain a key for the rack for emergency access or to reset a passcode.
Data Centre Access for Colocation customers
Unattended data centre access allows you to visit your rack at any time, 24×7. Access is only permitted to individuals who have biometric access.
How does Hetzner’s free cooling work?
The concept of free cooling comes from the ability to make use of ambient outside air to cool IT equipment inside a data centre
Where can I do maintenance on my equipment?
You can do equipment maintenance, by removing the equipment from the rack and taking it to the workbench inside the data centre.
How do I revoke a person’s access to my rack?
Access to your rack is controlled by you and you’r responsible for the integrity of security protocols. Follow our guide if you want to revoke rack access.
How do I terminate my Colocation Rack?
In order to terminate Colocation services with Hetzner you simply need to follow our step-by-step Help Centre guide. Quick and easy.
Colocation RackAssist Services
The RackAssist service is available to all Colocation customers who require assistance from one of our data centre technicians.
Managing and Monitoring traffic for Colocation
Traffic Monitoring tool Our control panel, konsoleH, makes it possible for you to monitor your traffic usage on a regular basis. Browse to konsoleH and log…
How to order a Dedicated server or Colocation rack
Order your Managed or Self-Managed Dedicated server, or your Colocation rack via your online konsoleH control panel. Setup within 1 business day.
Colocation: Getting started
Once you’ve ordered your Colocation rack and received confirmation that it is ready, you can get started. Here’s some introductory information to assist you.