Avoid downtime to your website while you transfer it from one host or server to another by keeping the hosting services active on both servers for an overlap period.
Where do I find my FTP Login Details?
The first step in managing your hosting account is to log in to konsoleH to view your FTP details and set your own FTP password.
How to Set your FTP Password
The FTP password allows access to konsoleH at Domain level as well as FTP access to manage your website. It is set in the FTP users tool in konsoleH.
Important Files and Folders
The following files and folders should never be deleted from your hosting account as they perform important functions for your website and email.
How to Upload or Download a Website using FTP
A Hetzner hosting account provides a home for your website. Your website content is uploaded from your local drive to the Hetzner server via FTP.
FTP quick guide: Useful Tips and Common Errors
This quick guide provides pointers on file and directory naming conventions using FTP to upload to Hetzner servers.
Can I FTP my content using Chrome?
You can download content via ftp://username:firstname.lastname@example.org. But at the moment Chrome does not support uploading of content via FTP. To upload your files you may…
How many FTP accounts can I have?
Your FTP account quota is set according to your Web hosting package: Basic Account: 1 Standard Account: 3 Advanced Account: 7 Master Account: 15 The…
How to use FileZilla FTP
FileZilla is free open source FTP software. It is a useful FTP programme that can be used to upload your website content to our servers.
How to Manage FTP Users
The FTP Users tool (available on Standard accounts or higher) allows you to create multiple FTP users for a single Web hosting account.
CuteFTP is a purchasable application used to upload or download files via FTP.
How to FTP content to a Multiple domain
The Multiple Domain’s web content needs to be uploaded into the corresponding sub-folder within the ‘public_html’ directory of the parent domain.
How do I change my FTP password?
The FTP password has two functions: It allows access to konsoleH at Domain level Provides FTP access to manage your website and webmaster (default) mailbox. New…
What do I do if my website has been compromised by using my FTP access details?
A compromised website is a result of your FTP access details being harvested and then used for spam mailing & the hosting of illegal content.