Spam is a generic term that refers to the act of indiscriminately sending unsolicited, unwanted, irrelevant or inappropriate messages via email.
How does the spam filtering system work and how can I manage it?
Before messages reach konsoleH or Spamassasin filtering they are passed through Zen Spamhaus blocklists. Mails originating from IP addresses that have been blacklisted on Spamhaus…
Does Hetzner support mailing lists on Dedicated servers?
Should you have a need to run marketing and advertisement campaigns, our Managed and Self-Managed servers are better suited for this purpose and mailing lists…
What will happen if I have been accused of spamming?
Hetzner takes spam offences very seriously and reserves the right to suspend or terminate, without warning, any account that violates our Acceptable Use policy regarding…
Why am I receiving non-related bounce messages in my mailbox?
Faking email headers, by viruses or spammers, is called Email Spoofing and is a common in the distribution of viruses and spam mail via the internet.
How to report spam mail or false positives
You can assist us by reporting both true and false spam incidents to us to help train our spam filtering system. Here’s how:
Mailing lists: spam best practices
Follow these mailing list industry best practices when sending mail to prevent being labelled a spammer.
I have a mailing list, how many emails can I send out on my web hosting account?
Processing large amounts of mail adversely affects Web server performance. It is for this reason that Hetzner has strict policies in place for sending mail….
Where are the emails caught by the spam filter?
Emails caught by the spam filtering system are diverted to a separate folder called the spambucket, which is available via your mail client or webmail.
What, besides using the spam filter, can I do to reduce the amount of spam email I get?
Tips for reducing spam: Never click on an unsubscribe link on a spam email. That only serves to confirm that someone actually reads the spam…
How is Hetzner notified of spam offences?
Complaints are sent to Hetzner either by an individual recipient who has been on the receiving end of a spam email or by our network…
How to set Aggressive Spam Filtering?
Aggressive spam filtering enables you to customise the intensity with which the Spam Filtering software scores incoming mail. There are three basic levels.
How do I enable or disable the spam filter?
Should you wish to enable or disable your domain’s spam filter, follow these simple steps: Browse to konsoleH (http://myaccount.hetzner.co.za) Login with your Client number and…
How can I adjust my Spam Filter Score?
All incoming mail to Hetzner servers are evaluated for their likelihood of being spam, and given a rating based on various criteria. By default, konsoleH’s…
Whitelist or blacklist email tools
All incoming mail on the Hetzner network is scanned by a spam filter. If you want to unconditionally accept all emails from a particular address…
How to add an SPF record
Use your Manage DNS tool in konsoleH to create an SPF record for your domain to prevent spammers from spoofing your email address.