Welcome to our Legal Centre. We strive to provide a hosting service you can trust. Getting legal and compliance right is an important part of that.
We believe that plain and understandable terms, policies or legal notices help to ensure a common understanding and are the foundation of a mutually beneficial relationship. People seldom read them, but they are important because they describe the relationship between you and us. Our agreement includes different terms, including our:
In order to build trust, we want our policies and processes on certain important issues to be clear. For example, our:
We are also committed to complying with all laws and codes (like the ISPA Code) that apply to Hetzner. For example, we take our responsibility to comply with data protection laws (like the GDPR and POPIA) seriously. You can read more about:
We also respect that the law (like PAIA) requires us to give certain people access to information in certain circumstances. Our Access to Information Manual (or PAIA Manual) sets out how you can request access.