It is understood that the customer retains the hardware selected at the time of ordering for the duration of his stay at Hetzner.
Should the customer decide to upgrade to a new hosting package with different hardware specifications to his current server, he will be required to pay the setup fee for the new package.
In the event of hardware failure, Hetzner guarantees repair or replacement of the said hardware.
In the case of our Self-Managed Servers, Hetzner guarantees the repair or replacement of hardware within 90 minutes or the customer is refunded with a month’s free hosting. In practice, this is usually achieved within a much shorter time frame.