Network Notices

  • resolved
    unresolved
    Planned Maintenance: CPT-DC Generator Failover Maintenance (2017-01-26, ATTENDING)

    Start: 2017-01-26 22:00 SAST
    Resolved: 2017-01-26 24:00 SAST
    Status: attending
    Point of impact: CPT-DC1, CPT-DC3,CPT-DC4
    Symptoms: None
    Cause of problem: Generator failover test
    Estimated time of repair: 2 hours
    Additional Information: During the maintenance window the Generator feed will be on at a time for routine maintenance. All power feeds will remain live for the duration of the maintenance window. In the event of a power failure, backup power will be provided by UPS and the alternate generator supply. Co-location clients equipment that is connected to A and B supply will be protected by UPS supply. No interruption to power is expected.
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Planned Maintenance: www430.jnb1.host-h.net (2017-01-24, RESOLVED)

    Start: 2017-01-24 06:30:00 SAST
    Resolved: 2017-01-24 06:50:00 SAST
    Status: resolved
    Point of impact: 196.22.142.194
    Symptoms: Customers will be unable to connect to websites and emails hosted on www430.jnb1.host-h.net [196.22.142.194] during the maintenance window.
    Cause of problem: RAM upgrade
    Estimated time of repair: 30 Minutes
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Planned Maintenance: sql7.jnb2.host-h.net (2017-01-24, RESOLVED)

    Start: 2017-01-24 06:00:00 SAST
    Resolved: 2017-01-24 06:20:00 SAST
    Status: resolved
    Point of impact: 41.203.16.244
    Symptoms: Customers will be unable to connect to databases hosted on sql7.jnb2.host-h.net [41.203.16.244] during the maintenance window.
    Cause of problem: Drive swap - phase 2
    Estimated time of repair: 30 minutes
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Planned Maintenance: www67.cpt1.host-h.net (2017-01-24, RESOLVED)

    Start: 2017-01-24 6:30 SAST
    Resolved: 2017-01-24 6:45 SAST
    Status: resolved
    Point of impact: 196.40.97.167
    Symptoms: Customers will be unable to connect to websites and email hosted on www67.cpt1.host-h.net [196.40.97.167] during the maintenance window
    Cause of problem: Primary disk upgrade
    Estimated time of repair: 15 minutes
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Planned Maintenance: sql7.cpt1.host-h.net (2017-01-23, RESOLVED)

    Start: 2017-01-23 6:30 SAST
    Resolved: 2017-01-23 6:45 SAST
    Status: resolved
    Point of impact: 197.221.10.130
    Symptoms: Customers will be unable to connect to databases hosted on sql7.cpt1.host-h.net [197.221.10.130] during the maintenance window.
    Cause of problem: Secondary disk replacement
    Estimated time of repair: 30 minutes
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Planned Maintenance: DNS Infrastructure (2017-01-23, RESOLVED)

    Start: 2017-01-23 6:00 SAST
    Resolved: 2017-01-23 6:30 SAST
    Status: resolved
    Point of impact: DNS lookups against ns2.host-h.net and ns2.dns-h.com
    Symptoms: Lookups against our Cape Town based nameservers (ns2.host-h.net, ns2.dns-h.com) will be affected while we perform maintenance to improve future performance. This will primarily cause delays for new registrations - other hosting services should not be impacted.
    Cause of problem: DNS Maintenance
    Estimated time of repair: 30 minutes
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Emergency Maintenance: sql7.jnb2.host-h.net (2017-01-20, RESOLVED)

    Start: 2017-01-20 19:00 SAST
    Resolved: 2017-01-20 19:05 SAST
    Status: resolved
    Point of impact: 41.203.16.244
    Symptoms: Customers will be unable to connect to databases hosted on sql7.jnb2.host-h.net [41.203.16.244] during the maintenance window
    Cause of problem: Disk replacement
    Estimated time of repair: 30 minutes
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Emergency Maintenance: sql7.cpt1.host-h.net (2017-01-20, RESOLVED)

    Start: 2017-01-20 18:00 SAST
    Resolved: 2017-01-20 18:10 SAST
    Status: resolved
    Point of impact: 197.221.10.130
    Symptoms: Customers will be unable to connect to databases hosted on sql7.cpt1.host-h.net [197.221.10.130] during the maintenance window.
    Cause of problem: Disk replacement
    Estimated time of repair: 30 minutes
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Unreachable server: www33.cpt2.host-h.net (2017-01-20, RESOLVED)

    Start: 2017-01-20 10:03 SAST
    Resolved: 2017-01-20 10:20 SAST
    Status: resolved
    Point of impact: 41.204.202.33
    Symptoms: Customers will be unable to connect to services hosted on www33.cpt2.host-h.net (41.204.202.33) at present
    Cause of problem: Abuse of AUP
    Estimated time of repair: TBC
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Planned Maintenance: sql1.cpt2.host-h.net (2017-01-19, RESOLVED)

    Start: 2017-01-19 21:30:00 SAST
    Resolved: 2017-01-19 21:35:00 SAST
    Status: resolved
    Point of impact: 41.204.202.201
    Symptoms: Customers will be unable to connect to databases hosted on sql1.cpt2.host-h.net [41.204.202.201] during the maintenance window.
    Cause of problem: Server reboot
    Estimated time of repair: 30 minutes
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Planned Maintenance: sql3.cpt1.host-h.net (2017-01-19, RESOLVED)

    Start: 2017-01-19 21:00:00 SAST
    Resolved: 2017-01-19 21:05:00 SAST
    Status: resolved
    Point of impact: 197.221.2.65
    Symptoms: Customers will be unable to connect to databases hosted on sql3.cpt1.host-h.net [197.221.2.65] during the maintenance window.
    Cause of problem: Server reboot
    Estimated time of repair: 30 minutes
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Unreachable server: www27.jnb1.host-h.net (2017-01-19, RESOLVED)

    Start: 2017-01-19 11:45 SAST
    Resolved: 2017-01-19 12:00 SAST
    Status: resolved
    Point of impact: 196.22.132.27
    Symptoms: Customers may be unable to connect to websites and emails hosted on www27.jnb1.host-h.net [196.22.132.27] at present.
    Cause of problem: Network connectivity
    Estimated time of repair: 15 minutes
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Unreachable server: www408.jnb1.host-h.net (2017-01-18, RESOLVED)

    Start: 2017-01-18 10:00 SAST
    Resolved: 2017-01-18 10:40 SAST
    Status: resolved
    Point of impact: 196.22.142.173
    Symptoms: Customers will be unable to connect to services hosted on www408.jnb1.host-h.net [196.22.142.173] at present
    Cause of problem: Reboot and quota check
    Estimated time of repair: 40 minutes
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Service Unavailable: KonsoleH (2017-01-18, RESOLVED)

    Start: 2017-01-18 8:20 SAST
    Resolved: 2017-01-18 8:40 SAST
    Status: resolved
    Point of impact: KonsoleH
    Symptoms: Customers may be unable to load certain sections of konsoleH at present. Ordering of domains will also be affected.
    Cause of problem: Software Error
    Estimated time of repair: 20 minutes
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Planned Maintenance: www105.nur4.host-h.net (2017-01-17, RESOLVED)

    Start: 2017-01-17 21:00:00 SAST
    Resolved: 2017-01-17 21:05:00 SAST
    Status: resolved
    Point of impact: 213.133.104.105
    Symptoms: Customers will be unable to connect to websites and emails hosted on www105.nur4.host-h.net [213.133.104.105] during the maintenance window.
    Cause of problem: Software maintenance
    Estimated time of repair: 30 minutes
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Emergency Maintenance: www30.jnb1.host-h.net (2017-01-16, RESOLVED)

    Start: 2017-01-16 18:00 SAST
    Resolved: 2017-01-16 18:20 SAST
    Status: resolved
    Point of impact: 196.22.132.30
    Symptoms: Customers will be unable to connect to websites and emails hosted on www30.jnb1.host-h.net (196.22.132.30) during the maintenance window.
    Cause of problem: Faulty hard drive replacement
    Estimated time of repair: 15 minutes
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Emergency Maintenance: www402.jnb1.host-h.net (2017-01-16, RESOLVED)

    Start: 2017-01-16 12:25:59 SAST
    Resolved: 2017-01-16 12:55:59 SAST
    Status: resolved
    Point of impact: 196.22.142.119
    Symptoms: Customers will be unable to connect to websites and emails hosted on www402.jnb1.host-h.net [196.22.142.119] during the maintenance window.
    Cause of problem: Server Reboot
    Estimated time of repair: 20 minutes
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Emergency Maintenance: www80.jnb2.host-h.net (2017-01-13, RESOLVED)

    Start: 2017-01-13 18:30 SAST
    Resolved: TBA
    Status: resolved
    Point of impact: 41.203.18.80
    Symptoms: Customers will be unable to connect to websites and emails on www80.jnb2.host-h.net [41.203.18.80] during the maintenance window.
    Cause of problem: Faulty disk
    Estimated time of repair: 30 minutes
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Unresponsive Server: sql10.cpt4.host-h.net (2017-01-15, RESOLVED)

    Start: 2017-01-15 06:00:00 SAST
    Resolved: 2017-01-15 09:20:00 SAST
    Status: resolved
    Point of impact: sql10.cpt4.host-h.net / 197.221.14.79
    Symptoms: Websites with databases hosted on the shared MySQL server 'sql10.cpt4.host-h.net' will be unavailable
    Cause of problem: Due to a PDU tripping in the CPT1 data centre resulted in both hard drives failing on sql10.cpt4.host-h.net.
    Estimated time of repair: 3 hours
    Additional Information: A manual restore was completed from the MySQL database dumps that ran at 4AM in the morning.
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Connectivity Issues in Cape Town Datacentre (2017-01-15, RESOLVED)

    Start: 2017-01-15 6:00:42 SAST
    Resolved: 07:00
    Status: resolved
    Point of impact: Servers hosted in CPT1 datacentre are affected
    Symptoms: Customers will be unable to connect to websites and emails and databases on the following servers: sql15.cpt1.host-h.net, www80.cpt1.host-h.net, www82.cpt1.host-h.net, www30.cpt1.host-h.net, www13.cpt1.host-h.net, sql10.cpt4.host-h.net, www17.cpt1.host-h.net, www101.cpt1.host-h.net, www62.cpt1.host-h.net, www99.cpt1.host-h.net, www24.cpt1.host-h.net, www81.cpt1.host-h.net, www15.cpt1.host-h.net, www40.cpt4.host-h.net, www12.cpt1.host-h.net, www93.cpt1.host-h.net, sql20.cpt1.host-h.net.
    Cause of problem: Shared server www101.cpt1.host-h.net power supply blew & tripped the PDU for the server row
    Estimated time of repair: 60 minutes
    Attending: Hetzner Engineers
  • resolved
    unresolved
    Unresponsive Server: www402.jnb1.host-h.net (2017-01-13, RESOLVED)

    Start: 2017-01-13 16:35 SAST
    Resolved: 2017-01-13 16:50 SAST
    Status: resolved
    Point of impact: 196.22.142.119
    Symptoms: Customers may be unable to connect to websites and emails hosted on www402.jnb1.host-h.net [196.22.142.119] at present.
    Cause of problem: Server reboot required
    Estimated time of repair: 15 minutes
    Attending: Hetzner Engineers